Orbit Workflow

Key benefits of Workflow

Empower employees, customers and business partners to participate in your workflow processes over the Internet or intranet

Save time and money by automating business processes using the Web

Reduce development via rapid workflow application development

Accommodate every business need with flexible workflow design

Integrate with e-commerce, accounting and other applications using XML

Prevent tasks from getting lost with pro-active workflow control

Access workflow from nearly anywhere using standard browser technology

Receive instant feedback by monitoring workflow processes

Reduce manual intervention with powerful exceptions handling

Improve process efficiency using metrics from Web-based workflow reports

Protect your data with transactional security and process integrity

Business Process Improvement is achieved by focusing on business processes leads to their streamlining and simplification

Key features of Workflow

Tap into your databases using a seamless database interface

Use the Process documentation features to document your workflow application. Specify the sequence in which the steps are performed, in series or in parallel

The Browser client displays a powerful, configurable, and easy-to-use task list, that highlights late tasks. Notify supervisors of overdue tasks as the system is aware of reporting relationships

Remotely monitor the status of any workflow process using a graphical interface

Generate Web-based reports to measure and improve business processes

Monitor the workload for each user, and re-assign tasks to other users as necessary

Easily attach documents, files, or images for routing with the workflow.

Use your existing mail system for proactive notification of workflow tasks

Produce reports can be exported to MS Office products

Ability to send GSM SMS messages as required

Comprehensive audit trail functionality

Advantages of Workflow

IMPROVED EFFICIENCY: automation of many business processes results in the elimination of many unnecessary steps

BETTER PROCESS CONTROL: Improved management of business processes achieved through standardised working methods and the availability of audit trails

IMPROVED CUSTOMER SERVICE: Consistency in the processes leads to greater predictability in levels of response to customers

FLEXIBILITY: software control over processes enables their re-design in line with changing business needs






General Approach Summary

To achieve sustainable business improvement, organisations need to orchestrate their People, Process and Technology resources to ensure that they weave them into a continuous improvement drive to move from fragmented to integrated procedures

By continuously monitoring and assessing the organisation’s markets and their corresponding clients, processes can be integrated and managed to ensure the execution of the organisation’s strategy. Ensuring that all legislation and governing principles are adhered to, the alignment of processes will either be executed and/or supported by aligning the technology and people that will guarantee the realisation of the organisation’s strategic goals and targets, structured to serve their identified markets.

RQTech strength lies in aligning People, Processes and Technology in such a manner that it is structured to execute an organisation’s strategy and achieve the corresponding goals. The alignment of People ensures that all aspects of change management, skills transfer and emotional acceptance is achieved during the execution of processes. The alignment of Processes ensures that the business processes support the strategic objectives of the business. Lastly, the alignment of Technology ensures that the technology supports the strategically aligned business processes. We believe that ultimate sustainable success can only be achieved by considering all three dimensions together. Rqtech uses some of the world-class Business Process methodologies, which are in line with some of best-of-breed quality and improvement methodologies such as ‘Six Sigma’, ‘Lean Engineering’ and ‘Theory of Constraints’.

“Start Small, Think BIG, Scale Fast”

RQTech is flexible and adaptable and has an ability to align itself to market demands efficiently. We do this by starting small, keeping the bigger picture in mind as well as the potential improvements and scaling quickly, drawing from an international skills base.

Our Process Engineering Framework is aimed at application within the operational areas with the Operational Owners as key stakeholders, thereby achieving the following:

- Operational processes focused on end customer and stakeholder value add

- Seamless End-to-end processing and elimination of sub-optimisation

- Operational processes supported by relevant and effective metrics